Sports and Hospitality Ambassador

2 weeks ago


Nashville, Tennessee, United States The Cordish Companies Full time

About the Role: We are seeking a highly motivated Sports and Hospitality Ambassador to join our team at DraftKings Sports & Social Nashville. As a key member of our staff, you will provide exceptional customer service and create a memorable experience for our guests.

Job Summary:

  • We are looking for a Host who can deliver an outstanding guest experience by providing warm welcomes, efficient seating arrangements, and prompt communication with guests.
  • The ideal candidate will have excellent communication skills, be able to multitask, and work well under pressure.
  • This role requires a strong attention to detail, basic math skills, and the ability to lift up to 50 pounds.
  • You will also be required to work nights, weekends, and/or holidays.

Responsibilities:

  • Answering phones and taking messages/reservations
  • Maintaining accurate wait times when necessary
  • Greeting guests in a friendly and upbeat manner and bidding goodbye as they leave to create a lasting positive experience
  • Communicating effectively with all guests
  • Communicating problems to management immediately
  • Coordinating seating arrangements to provide fast and courteous service to guests
  • Occasional bussing of tables when needed to expedite efficient seating of waiting guests
  • Anticipating needs of scheduled special parties

Requirements:

  • At least one year of experience with customer service and/or hosting
  • Must speak fluent English; other languages preferred
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees, and third parties that reflects highly on the venue, the brand, and the Company
  • Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system
  • Must be able to read, review, and understand seating charts
  • Basic mathematical skills are used frequently
  • May be required to work nights, weekends, and/or holidays

Compensation and Benefits:

The estimated salary for this role is $40,000 - $55,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for career growth and development.


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