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Client Account Specialist

2 months ago

Colorado Springs, Colorado, United States Animal ER Care Full time
Job Overview

Salary: $18.00-$22.00 per hour, depending on experience.

Animal ER Care, LLC is a reputable VECCS II and AAHA-accredited emergency veterinary facility. We are currently in search of a Client Account Specialist who excels in delivering outstanding customer service to enhance our team.

The role of the Client Account Specialist centers around client relations, which includes serving as a communication bridge between clients and veterinarians, managing client finances, collecting necessary deposits, and ensuring a seamless experience for clients from the point of admission to discharge.

Qualifications / Requirements

Educational Background

  • High school diploma or equivalent.

Experience Criteria

  • Minimum of six (6) months as an employee in a similar role or one (1) year of experience in veterinary or medical settings.
  • Preferred: Three (3) years of experience in customer service.

Personal Attributes

  • Must be at least 18 years of age.
  • Demonstrates compassion when interacting with clients and animals, particularly during stressful situations.
  • Exhibits ethical integrity and professionalism.
  • Ability to maintain composure in high-pressure medical situations.
  • Possesses excellent communication skills and is approachable.
  • Thrives in a collaborative environment and interacts effectively with all levels of team members.
  • Displays an analytical mindset with a keen attention to detail.

Key Responsibilities

  • Educates clients about services and associated costs, addressing any inquiries.
  • Discusses payment alternatives when necessary.
  • Conducts audits of charges at the start and conclusion of each shift.
  • Prepares invoices and estimates in collaboration with the veterinary team.
  • Secures additional deposits for patients in care as needed.
  • Presents euthanasia options to clients and secures written consent for necessary procedures.
  • Ensures accurate documentation for admissions, discharges, and follow-up appointments.
  • Facilitates the transition to a paperless medical record system.
  • Assists Client Care Professionals with phone inquiries during peak times.
  • Maintains confidentiality of medical records.
  • Ensures organization within the workplace.
  • Performs additional duties as assigned.
  • Acts as a liaison between the facility and referring veterinarians, providing updates and records.

Skills / Competencies

  • Familiarity with veterinary medicine, medical terminology, and related conditions.
  • Understanding of hospital policies and procedures.
  • Clear and professional communication with both staff and clients.
  • Proficient in using standard office equipment and computer applications.
  • Knowledge of customer service principles, including confidentiality of client and patient information.
  • Ability to organize, prioritize, and complete tasks independently while maintaining a high standard of care.
  • Capable of managing a substantial workload while ensuring accuracy.
  • Dependable, punctual, and adaptable.

Animal ER Care provides a competitive benefits package, including medical, dental, and vision insurance, company-paid life and long-term disability insurance, a 401(k) plan with company matching, paid vacation and sick leave, along with a balanced work schedule.