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Lead Technical Services Specialist

2 months ago

Bothell, Washington, United States NanoString Full time
Join Us in Mapping the Universe of Biology.

At NanoString, we are at the forefront of spatial biology, empowering researchers worldwide to visualize molecular interactions in three dimensions through our innovative systems: the nCounter Analysis System, the GeoMx Digital Spatial Profiler (DSP), and the CosMxTM Spatial Molecular Imager (SMI) platform. Our commitment to excellence is driven by our talented team, dedicated to pioneering the next biological revolution. We embody our core values of ambition, grit, ingenuity, authenticity, and customer focus in everything we do.

Role Overview:
This position is crucial for overseeing the inspection, refurbishment, and verification processes for NanoString Instruments, components, and sub-assemblies. The selected candidate will be responsible for conducting quality control, troubleshooting, and repairing intricate mechanical, optical, and fluidic instruments across various models.

Key Responsibilities:
  • Conduct Incoming Inspection and Qualification testing on NanoString Instruments in accordance with established Standard Operating Procedures.
  • Document nonconformances and investigate failures thoroughly.
  • Troubleshoot, repair, and requalify instruments based on comprehensive training and service manuals.
  • Support the Verification and Validation of procedural changes, including Installation and Preventative measures.
  • Perform incoming inspections of returned parts and instruments.
  • Execute decontamination, evaluation, troubleshooting, repair, and qualification of parts and instruments.
  • Oversee high-value refurbishment and qualification of significant sub-assemblies in collaboration with supply chain and vendors.
  • Assemble and qualify Service Support tools.
  • Identify opportunities to minimize cycle time and reduce field failures.
  • Develop and implement fixtures, jigs, and test setups as necessary.
Compensation:
The target base salary range for this position is $62K - $85K. This range reflects NanoString's commitment to providing competitive compensation based on individual skills, experience, and market value.

In addition to base salary, our comprehensive compensation package includes a discretionary annual bonus, incentive compensation for sales roles, Restricted Stock Unit (RSU) grants for new hires, and extensive benefits, including paid time off and designated holidays.

NanoString is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We ensure that qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

COVID-19 Vaccination Requirement:
As part of our commitment to health and safety, NanoString has a COVID-19 vaccination policy applicable to all employees and onsite visitors. Proof of full vaccination is required as a condition of employment, with exemptions considered for medical conditions and sincerely held religious beliefs.