Premium Service Agent

2 days ago


Phoenix, Arizona, United States Sixt Full time
About the Opportunity

As a Customer Service Agent with Sixt, you'll have the opportunity to make a real impact on our customers' experiences. Our Branches & Operations division is the face of our company, and we're looking for someone who shares our passion for delivering exceptional service.

Responsibilities
  • Provide warm and professional greetings to customers, addressing their inquiries and concerns with empathy and efficiency
  • Handle customer interactions through various channels, including phone, email, and in-person
  • Process customer transactions accurately, ensuring attention to detail in all aspects of the job
  • Identify and escalate complex issues to appropriate departments when necessary
  • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers
  • Collaborate with team members to resolve customer issues and improve overall service quality
  • Adapt to changing customer needs and company priorities in a fast-paced environment
  • Document customer interactions and maintain accurate records in the company's database
  • Participate in ongoing training and development programs to enhance customer service skills
  • Contribute to a positive work environment by maintaining a friendly and professional demeanor
Requirements
  • High school diploma or GED required
  • Minimum of 1 year of customer service experience in a professional setting
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in basic computer navigation and Microsoft Office applications
  • Valid driver's license with a clean driving record
  • Ability to work flexible hours, including day and evening shifts
  • Willingness to wear a company uniform
  • Demonstrated ability to multitask and work efficiently in a fast-paced environment
  • Strong organizational skills and ability to prioritize tasks effectively
  • Empathetic approach to customer concerns and ability to remain calm under pressure
  • Fluency in English required; proficiency in additional languages is a plus
Our Company Culture
  • Competitive hourly rate of $19.25
  • Ongoing training and development opportunities to enhance your skills
  • The flexibility to work a variety of shifts, including days and evenings
  • The chance to work with a dynamic and growing company that values its employees


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