Warehouse Service Coordinator
3 days ago
At Dal-Tile, we offer a competitive salary of $42,000 per year, along with a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
We are seeking an exceptional Customer Service/Warehouse Associate to join our team. The ideal candidate will have 1+ years of customer service experience and warehouse experience, as well as crane forklift experience.
The primary objective of this role is to provide a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties like receiving, loading/unloading material, pulling/assembling customer orders, and inventory checks.
Key Responsibilities:
- Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Addresses and resolves customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Waits on customers and prepares sales slips.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
- Operates crane forklift equipment.
Requirements:
- High School diploma or equivalent experience;
- 1+ years of customer service experience and warehouse experience;
- Crane Forklift Experience;
- Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.
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