IT Systems Specialist

17 hours ago

Ohio City, Ohio, United States PamTen Full time
Job Title: IT Systems Engineer

About the Role:
We are seeking a highly skilled IT Systems Engineer to join our IT and Security team at PamTen. As an IT Systems Engineer, you will be responsible for providing technical support and solutions to our end-users, ensuring the smooth operation of our corporate networking infrastructure, and maintaining the health of our IT systems.

Key Responsibilities:
  • Troubleshoot and resolve technical issues with company-managed devices, including laptops, monitors, printers, and accessories.
  • Perform IT Onboarding and Offboarding operations for our Cleveland office, including setting up company laptops and preparing IT equipment for on-site orientation.
  • Troubleshoot basic-to-moderate networking issues, including corporate networks and VPNs, for end-users and work with our internal IT team to monitor and maintain the health of our corporate networking infrastructure.
  • Monitor and maintain conference room equipment, including Zoom Rooms and TVs, ensuring they are operating correctly and are optimized for company-wide use.
  • Administer Momentum's audio/video (A/V) solutions for company-held meetings, ensuring an optimized viewing experience for presenters and viewers.
  • Maintain the status of IT inventory for the Cleveland office, working closely with our IT administrators to procure equipment.
  • Work with IT Leadership and Management on identifying solutions to continuously improve the end-user experience and capabilities for IT.

Requirements:
  • 1+ years of proven work experience in a technology-first setting, working with customers or end-users to understand, troubleshoot, and solve technical issues with technology.
  • General troubleshooting knowledge of operating systems (OS), particularly within Windows and MacOS, and experience in device and OS troubleshooting and operations.
  • General knowledge around audio/video (A/V) principles and their use, and/or experience with operating A/V equipment in a corporate work environment.
  • General knowledge and experience in basic networking operations and network troubleshooting to operate and maintain our corporate networking equipment and solve end-user networking issues.
  • Strong communication and customer service skills to effectively assist end-users and work with business partners.
  • Experience in managing end-user technology and software issues in a ticketing system, such as Zendesk.
  • Strong time-management and interpersonal skills to effectively collaborate as a team member and work with end-users.
  • Experience in developing and maintaining IT or technical documentation.
  • Preferably holds a Bachelor's degree in information technology, computer science, or related field, but not required.
  • Preferably holds IT certifications from accredited bodies such as CompTIA, Microsoft, etc., but not required.

What We Offer:
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.

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