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Client Relationship Manager

2 months ago

Des Moines, Iowa, United States Hazel Health Full time
Job Overview

At Hazel Health, we are the leading virtual provider of healthcare services in educational settings, recognized for our innovative approach to improving student health outcomes.

Our mission is to partner with school districts and health plans nationwide, transforming educational institutions into accessible gateways for both physical and mental health services. Our dedicated team of licensed professionals provides therapy and medical care to millions of K-12 students, ensuring that every child has the opportunity to thrive.

As a vital member of our team, you will:

  • Drive Positive Change: Collaborate with a team focused on enhancing equitable access to quality healthcare for students and their families.
  • Support Growth: Contribute to the development of a high-impact social enterprise that is rapidly expanding.
  • Be Recognized: Join a team that values competitive compensation, professional development, and celebrates meaningful contributions.
Your Responsibilities

In the role of Account Manager, you will play a crucial part in expanding and nurturing our partnerships with school districts in your designated area. Your key responsibilities will include:

  • District Relationship Management: Build and sustain strategic relationships with key stakeholders within K-12 districts, serving as the main contact for all account-related inquiries.
  • Engagement and Trust: Deliver exceptional customer experiences to foster trust and facilitate renewals and expansions.
  • Strategic Conversations: Lead discussions throughout the year to ensure renewals are a natural outcome of demonstrated value.
  • Data Analysis: Monitor and address any challenges that may affect the district's strategic objectives.
Strategic Planning and Collaboration:

As the chief strategist for district partnerships, you will:

  • Develop strategic account plans in collaboration with cross-functional teams to meet enrollment and engagement goals.
  • Negotiate favorable renewal terms for both the district and Hazel Health.
  • Conduct internal market reviews to inform growth strategies.
Performance Metrics:

You will regularly assess account health, utilizing metrics to strengthen relationships and drive utilization:

  • Evaluate customer satisfaction and impact, using insights to enhance district relationships.
  • Collaborate with analytics teams to maintain effective reporting.
Knowledge of Products and Services:

Stay updated on our offerings to effectively communicate their benefits to clients.

Qualifications

The ideal candidate will possess:

  • Strong relationship-building skills and a customer-first mindset.
  • Experience in account management or sales, particularly within the K-12 education sector.
  • Proficiency in data interpretation and CRM tools.

We value diversity and are committed to creating an inclusive workplace. Hazel Health is an equal opportunity employer.