Claims Resolution Specialist

1 week ago


Charleston, West Virginia, United States PURE Insurance Full time
About the Role

The Claims Representative is a key member of the claims team reporting to the Claims Representative Casualty Manager. The primary goal of this position is to deliver exceptional service to our members and independent agency partners.

This person will handle first and third-party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service, and regulatory compliance.

Key Responsibilities

• Resolving claims and responding to inquiries involving members, agents, vendors, and other stakeholders.

• Handling 1st & 3rd party auto physical damage claims (including total losses) and non-injury auto losses of disputed liability.

• Making appropriate coverage determinations, reserving and resolving claims within prescribed authority levels, and handling status updates with agents and members, all with a focus on timeliness and service.

Requirements

• 2+ years of liability claims experience in P&C Insurance.

• Experience in handling auto physical damage claims, ideally including total loss.

• Prior experience in a fast-paced environment, where multitasking and organizational skills were required.

• Working knowledge of Excel, word, and email applications.

• Experience in high-net-worth insurance is a plus.

• Bachelor's degree (preferred).

What We're Looking For

We're seeking a highly detail-oriented and organized individual with excellent interpersonal, listening, written, and oral communication skills. The ideal candidate will be able to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility. They will also be an agile learner who can quickly absorb information and apply it to current business situations.

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