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IT Operations Technician

2 months ago

Stevens Point, Wisconsin, United States Sentry Full time
About the Role

We are seeking a highly skilled IT Operations Technician to join our team at Sentry. As a key member of our IT Operations team, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities
  • Troubleshoot and resolve IT operations production issues using support systems and associated tools to achieve efficient resolution via established procedures.
  • Monitor the health of multiple environments, applications, web services, systems, and telephony platforms using associated monitoring and reporting systems.
  • Monitor the daily scheduled job processes to ensure successful completion. Restarts failed processes or escalates issues to appropriate IT resource.
  • Resolve IT associate problems by answering questions and fulfilling requests.
Requirements

To be successful in this role, you will need:

  • An Associate's degree or equivalent work experience.
  • Experience or knowledge in one of the preferred skills listed above.
What We Offer

As a valued member of our team, you will have access to:

  • A comprehensive benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, and volunteer time off.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A range of resources to support your career and personal development, including Sentry University, LinkedIn Learning, and developer-led educational sessions and communities.
About Sentry

Sentry is a leading insurance company, committed to helping our customers and communities thrive. We are proud to be one of the largest and most financially secure mutual insurance groups in the nation, with a strong reputation for excellence and integrity.

Our Stevens Point campus offers a range of amenities and services, including a full-service fitness center, swimming pool, basketball and racquetball courts, auto center, credit union, on-site Aspirus clinic, restaurants, boutique hotel, and the award-winning SentryWorld golf course.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of our business.