Customer Experience Specialist

4 weeks ago


Hampton, Georgia, United States State Farm Insurance Full time

**About State Farm Insurance**

We are a leading insurance company dedicated to providing exceptional customer service. Our team is passionate about helping people protect what matters most to them.

**Job Summary**

We are seeking a skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist at State Farm Insurance, you will play a key role in assisting customers with their insurance needs.

**Key Responsibilities:**

  • Assist customers with policy inquiries and changes in a timely and accurate manner.
  • Process policy updates and changes in our system, ensuring accuracy and compliance with regulations.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.
  • Continuously improve knowledge and skills through training and development opportunities.

**What We Offer:**

  • A competitive estimated salary range of $45,000 - $65,000 per year, depending on location.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional customer service.

**How to Apply:**

If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, please submit your application. We look forward to hearing from you



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