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Client Relations Specialist
2 months ago
DARCARS Automotive Group is seeking a Customer Relations Specialist to enhance our customer service team.
We are looking for a proactive and customer-oriented professional to serve as a key contact for our esteemed clientele, ensuring their satisfaction and nurturing lasting relationships.
Your role will be vital in upholding our commitment to outstanding customer service.
Key Responsibilities:
Customer Assistance:
Deliver courteous and professional support to customers through various communication channels. Address questions, resolve issues, and ensure timely solutions to customer inquiries.
Relationship Development:
Build and maintain strong connections with customers by understanding their needs and preferences. Engage proactively to gather feedback and keep communication channels open.
Issue Resolution:
Effectively identify and address customer challenges. Utilize analytical and problem-solving skills to devise innovative solutions that exceed customer expectations.
Follow-Up Procedures:
Conduct follow-ups with customers to confirm their needs have been met and satisfaction levels are high. Keep detailed records of customer interactions and resolutions for future reference.
Process Enhancement:
Recognize opportunities for improving processes and enhancing customer service. Collaborate with various teams to implement changes that optimize customer relations.
Regulatory Compliance:
Ensure adherence to company policies, procedures, and industry regulations. Maintain compliance with best practices in customer relations management.
Feedback Evaluation:
Assess customer feedback and satisfaction metrics to identify trends and areas for improvement. Provide insights and recommendations for continuous enhancement to management.
Team Collaboration:
Work in conjunction with internal departments, including sales and service, to provide a seamless and exceptional customer experience across all interactions.
Qualifications:
High school diploma or equivalent.
Demonstrated experience in customer service or related fields, preferably within the automotive sector.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to manage multiple tasks in a dynamic environment.
Willingness to learn and adapt to new software systems.
Proven ability to establish rapport and maintain positive customer relationships with a focus on exceeding expectations.
Fluency in Spanish is a plus but not mandatory.
Benefits:
Insurance:
Medical, vision, and dental coverage
Short-term and long-term disability plans
Life insurance
401(k) retirement plan
Paid time off and holidays
Employee discounts on vehicle purchases, parts, and service repairs
Opportunities for community service involvement
Internal career advancement prospects
This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. The employee may be required to perform additional tasks as directed by a supervisor.
DARCARS Automotive Group is an Equal Opportunity Employer. We encourage applications from individuals of diverse backgrounds, including minorities, women, veterans, and those with disabilities.
