Customer Service Representative

3 days ago


Levittown, Pennsylvania, United States Mchales Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at McHales, a family-owned company with a strong presence in Bucks County. As a key member of our call center, you will be responsible for scheduling residential sales appointments and promoting customer satisfaction.

Responsibilities
  • Convert incoming customer calls into booked service appointments, utilizing your exceptional communication skills to deliver a personalized experience.
  • Develop and maintain relationships with customers, resolving issues and promoting brand loyalty through prompt and effective communication.
  • Maintain accurate records of customer interactions, including booking appointments and resolving complaints.
  • Collaborate with colleagues to achieve sales targets and contribute to the growth of the company.
Requirements
  • Proven track record in customer-facing roles, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
  • Familiarity with phone systems and ability to learn new technologies quickly.
  • High school diploma or equivalent required; post-secondary education an asset.
What We Offer
  • A competitive hourly rate, plus bonus opportunities based on performance.
  • A comprehensive benefits package, including medical insurance, 401K company match, paid holidays, and family-friendly policies.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
About Us

McHales is a family-owned business with a rich history in Bucks County. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart as a destination employer. If you are a motivated and results-driven individual looking for a challenging role with opportunities for growth, we encourage you to apply.



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