Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at McHales, a family-owned company with a strong presence in Bucks County. As a key member of our call center, you will be responsible for scheduling residential sales appointments and promoting customer satisfaction.
Responsibilities- Convert incoming customer calls into booked service appointments, utilizing your exceptional communication skills to deliver a personalized experience.
- Develop and maintain relationships with customers, resolving issues and promoting brand loyalty through prompt and effective communication.
- Maintain accurate records of customer interactions, including booking appointments and resolving complaints.
- Collaborate with colleagues to achieve sales targets and contribute to the growth of the company.
- Proven track record in customer-facing roles, with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
- Familiarity with phone systems and ability to learn new technologies quickly.
- High school diploma or equivalent required; post-secondary education an asset.
- A competitive hourly rate, plus bonus opportunities based on performance.
- A comprehensive benefits package, including medical insurance, 401K company match, paid holidays, and family-friendly policies.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
McHales is a family-owned business with a rich history in Bucks County. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart as a destination employer. If you are a motivated and results-driven individual looking for a challenging role with opportunities for growth, we encourage you to apply.
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