Service Operations Manager

6 days ago


Levittown, Pennsylvania, United States POONAM DONUT CORP Full time
About the Role

At Poonam Donut Corp, we are seeking a highly skilled Service Operations Manager to oversee and coordinate the activities of our retail team.

The ideal candidate will be responsible for ensuring optimal efficiency in our daily operations, supervising a team of retail workers, and adjusting their schedules as needed.

Key Responsibilities:

  • Team Supervision: Lead and motivate a team of retail workers to achieve exceptional customer service and sales results.
  • Schedule Optimization: Analyze sales data and adjust the daily schedule for shift personnel to maximize productivity and efficiency.
  • Training and Evaluation: Provide comprehensive training and evaluate employees' performance to ensure they meet the highest standards.
  • Business Forecasting: Track monthly results and trends to inform business forecasting and drive strategic decision-making.
  • Customer Complaint Resolution: Effectively resolve escalated customer complaints in a professional and courteous manner.

Requirements and Qualifications:

  • A minimum of 2 years of experience in retail, customer service, or a related field is required.
  • Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
  • Excellent written and communication skills, with the ability to articulate complex ideas clearly.
  • Strong leadership qualities, with a proven track record of motivating and developing high-performing teams.

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.

About Us: At Poonam Donut Corp, we are a dynamic and growing company dedicated to delivering exceptional customer experiences. Our mission is to provide high-quality products and services that exceed our customers' expectations.



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