Service Operations Manager
6 days ago
At Poonam Donut Corp, we are seeking a highly skilled Service Operations Manager to oversee and coordinate the activities of our retail team.
The ideal candidate will be responsible for ensuring optimal efficiency in our daily operations, supervising a team of retail workers, and adjusting their schedules as needed.
Key Responsibilities:
- Team Supervision: Lead and motivate a team of retail workers to achieve exceptional customer service and sales results.
- Schedule Optimization: Analyze sales data and adjust the daily schedule for shift personnel to maximize productivity and efficiency.
- Training and Evaluation: Provide comprehensive training and evaluate employees' performance to ensure they meet the highest standards.
- Business Forecasting: Track monthly results and trends to inform business forecasting and drive strategic decision-making.
- Customer Complaint Resolution: Effectively resolve escalated customer complaints in a professional and courteous manner.
Requirements and Qualifications:
- A minimum of 2 years of experience in retail, customer service, or a related field is required.
- Ability to thrive in a fast-paced environment with multiple priorities and deadlines.
- Excellent written and communication skills, with the ability to articulate complex ideas clearly.
- Strong leadership qualities, with a proven track record of motivating and developing high-performing teams.
Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.
About Us: At Poonam Donut Corp, we are a dynamic and growing company dedicated to delivering exceptional customer experiences. Our mission is to provide high-quality products and services that exceed our customers' expectations.
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