Customer Service Advocate

3 weeks ago


Chicago, Illinois, United States Alldus Full time
Customer Service Representative

At Alldus, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our military population, ensuring their healthcare needs are met with professionalism and care.

Key Responsibilities:
  • Respond to inbound calls, chats, emails, and written correspondence regarding enrollment, claims, referrals, authorizations, and appointments.
  • Provide accurate and timely resolutions to beneficiaries and providers, utilizing sound judgment and available resources.
  • Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules.
  • Document customer interactions and cases in our customer relationship management (CRM) system.
  • Participate in continuous training to become proficient in resolving all customer inquiries.
Requirements:
  • A High School Diploma and a minimum of 2 years of customer service experience.
  • Technology literacy and experience navigating multiple screens or web browsers simultaneously.
  • Ability to work independently in a remote environment and cover any work schedule.
  • A private and secure workspace with high-speed internet is required.
  • Contact center experience with chat messaging, TRICARE customer service, and military connectedness is preferred.
Desirable Skills:
  • Excellent verbal communication skills.
  • Telephone skills.
  • Friendly and pleasant manner.
  • Data entry skills.
  • Typing and word processing skills.
  • Documentation skills.
  • Active listening skills.
  • Attention to detail.
  • Problem-solving skills.
  • Possess knowledge of medical terminology, release of medical information, and legal ethics is desirable.


  • Chicago, Illinois, United States OpTech Full time

    OpTech Customer Service Advocate IJoin OpTech, a woman-owned company that values your ideas, encourages your growth, and has your back. As a Customer Service Advocate I, you will be the first point of contact for members and providers, providing timely, accurate, and personalized support on routine complaints.Responsibilities:Receive and respond to member...


  • Chicago, Illinois, United States OpTech Full time

    Job Title: Customer Service Advocate IOpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. We offer a dynamic work environment with opportunities for training, flexible work arrangements, and competitive pay.Responsibilities:Serves as the first-line advocate that focuses on resolving inquiries, issues, or...


  • Chicago, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare providers.Key ResponsibilitiesPatient Services: Provide...


  • Chicago, Illinois, United States iRhythm Technologies Full time

    About This RoleWe are seeking a highly skilled and compassionate Customer Care Advocate to join our team at iRhythm Technologies. As a key member of our customer support team, you will play a vital role in providing exceptional service to our patients and healthcare providers.ResponsibilitiesProvide top-notch customer support by troubleshooting...

  • Food Service Worker

    3 weeks ago


    Chicago, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a skilled Food Service Worker to join our team at Advocate Health. As a key member of our food services team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our dining facilities.Key ResponsibilitiesPrepare and serve food to patients, staff, and visitors in a timely and...


  • Chicago, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide efficient and effective patient service,...


  • Chicago, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient service, ensuring accurate and timely medical records, and handling billing and scheduling tasks with precision.Key...


  • Chicago, Illinois, United States Advocate Health Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to our patients, ensuring timely and accurate processing of patient information, and maintaining the highest level of...


  • Chicago, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a skilled Food Service Worker to join our team at Advocate Health. As a key member of our food services team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our dining facilities.Key ResponsibilitiesPrepare and serve food to patients, staff, and visitors in a timely and...


  • Chicago, Illinois, United States Labelmaster Full time

    Job DescriptionLabelmaster is a leading provider of shipping solutions for Dangerous Goods (Hazmat), making the world a safer place. We are a dynamic company that takes pride in our work and is committed to excellence in everything we do.We are seeking an experienced Customer Success Advocate who will be responsible for managing inbound order channels,...


  • Chicago, Illinois, United States iRhythm Technologies Full time

    About This RoleWe are seeking a highly skilled and compassionate Customer Care Advocate to join our team at iRhythm Technologies. As a key member of our customer support team, you will be responsible for providing exceptional service to patients and healthcare providers, ensuring their needs are met with sensitivity and urgency.Responsibilities and...


  • Chicago, Illinois, United States UCAN Full time

    Job Title: Victim Services AdvocateUCAN is seeking a dedicated and compassionate Victim Services Advocate to join our team. As a key member of our Violence Intervention & Prevention Services (VIPS) department, you will work closely with youth and adults impacted by gun and street violence, providing crisis intervention, case management, support, and...


  • Chicago, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring accurate billing and medical records, and maintaining a high level of customer satisfaction.Key...


  • Chicago, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesProvide efficient and high-quality...


  • Chicago, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient service, ensuring accurate and timely medical records, and maintaining confidentiality of patient information.Key...

  • Food Service Worker

    2 weeks ago


    Chicago, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a skilled Food Service Worker to join our team at Advocate Health. As a key member of our food services team, you will be responsible for providing exceptional customer service and ensuring the highest quality food and nutrition services to our patients and staff.Key ResponsibilitiesPrepare and serve food and beverages to patients...

  • Benefits Advocate

    4 weeks ago


    Chicago, Illinois, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Benefits Support Advocate to join our team at Insight Global. As a Benefits Support Advocate, you will play a critical role in supporting our clients and their employees with our best-in-class HR software and services.Key ResponsibilitiesAnswer incoming calls and chats from customers about their employer's benefits...


  • Chicago, Illinois, United States AltaStaff Full time

    Job Title: Customer Service AdvocateAltaStaff is seeking a highly skilled Customer Service Advocate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers.Job Summary:Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for...

  • Guest Advocate

    4 weeks ago


    Chicago, Illinois, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will play a critical role in delivering an exceptional shopping experience for our guests, ensuring they feel welcome, inspired, and rewarded.Key ResponsibilitiesCreate a welcoming environment for guests by providing...

  • Guest Advocate

    4 weeks ago


    Chicago, Illinois, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will play a critical role in delivering an exceptional shopping experience for our guests, ensuring they feel welcome, inspired, and rewarded.Key ResponsibilitiesProvide exceptional guest service, customizing each...