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Restaurant Shift Manager

2 months ago

Newport News, Virginia, United States Wendy's Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for leading a team of employees during each shift, ensuring that customers receive an outstanding experience, and exceeding company expectations.

Key Responsibilities
  • Lead by Example: Inspire and motivate team members to consistently deliver high-quality service and products.
  • Customer Focus: Ensure that every customer interaction is positive and exceeds expectations.
  • Team Development: Provide training, guidance, and feedback to team members to help them grow and develop in their roles.
  • Operational Excellence: Manage food and labor costs, maintain inventory levels, and execute company policies and procedures.
  • Problem-Solving: Anticipate and identify problems, and initiate corrective action to resolve issues.
  • Communication: Maintain open and effective communication with team members, management, and customers.
Requirements
  • Previous Experience: Previous food and customer service experience is required, with supervisory experience preferred.
  • Leadership Skills: Strong leadership and customer service skills are essential for success in this role.
  • Availability: Flexible availability is required, including the ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Physical Demands: The ability to lift 35 pounds to waist level is required.
About Wendy's

Wendy's is a fast-food restaurant chain that is committed to serving high-quality food and providing excellent customer service. We are a fun and fast-paced team that is passionate about delivering an outstanding experience to our customers.