Patient Care Representative

16 hours ago


Lenexa, Kansas, United States CVS Health Full time
Transforming Healthcare with Compassion and Expertise

At CVS Health, we're dedicated to delivering exceptional patient care and transforming the healthcare experience. As a Patient Care Representative, you'll play a vital role in providing seamless onboarding experiences for new infusion patients, interacting with patients, physicians, caregivers, and internal departments to answer questions, solve problems, and maintain our company's reputation for high-quality service.

Key Responsibilities:
  • Provide exceptional customer service and support to patients, physicians, and caregivers
  • Process new referrals, provide education, and routine assessment and problem identification
  • Work independently and self-directed to ensure seamless onboarding experiences
  • Collaborate with internal departments to resolve issues and maintain high-quality service
Requirements:
  • Minimum two years experience in customer service and/or healthcare environment
  • Minimum two years healthcare insurance coverage/benefit experience
  • Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word
Preferred Qualifications:
  • Preferred experience working with healthcare insurance and medical terminology
  • Preferred Certified Pharmacy Technician
What We Offer:
  • A rewarding career with opportunities for advancement
  • A comprehensive benefits package, including medical, dental, and vision benefits
  • A 401(k) retirement savings plan and Employee Stock Purchase Plan
  • A fully-paid term life insurance plan and short-term and long-term disability benefits

Join our team of dedicated professionals who share our commitment to delivering exceptional patient care and transforming the healthcare experience. Apply today to become a part of CVS Health's growing sector of the healthcare industry.



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