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Customer Experience Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Social Media Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including email, online chats, surveys, and social media platforms.
Key Responsibilities- Customer Service: Respond to customer inquiries and concerns in a timely, friendly, and professional manner, providing solutions and resolving issues to their satisfaction.
- Social Media Management: Monitor and manage our social media presence, engaging with customers, and responding to comments and messages in a timely and professional manner.
- Brand Voice and Vision: Maintain and develop the brand voice and vision throughout all customer interactions, ensuring consistency and accuracy.
- Request Assistance: Respond to requests for assistance and/or possible reservation changes, providing solutions and resolving issues to the customer's satisfaction.
- Certificate Redemption: Redeem certificates and assist in booking returning customers, ensuring a seamless and personalized experience.
- Professionalism and Time Management: Maintain the highest level of professionalism while managing sensitive issues, and manage time effectively, recording and inputting data accurately according to company standards.
- Trend Identification: Identify trends and communicate them to the lead agent, ensuring that customer feedback and concerns are addressed and resolved.
- Other Duties: Perform other duties as assigned, contributing to the overall success of the team and the company.
- Education and Experience: One year certificate from college or technical school plus two years of related experience and/or training; or equivalent combination of education and experience.
- Skills and Knowledge: Stellar customer service and/or social media skills, solid computer skills, knowledge of company systems, excellent communication and problem-solving skills, strong attention to detail, and ability to work a flexible schedule.
- Comprehensive Benefits: Comprehensive health benefits, paid time off, paid holidays, 401K with generous company match, and access to pay as you need it with our Daily Pay benefit.
- Family Benefits: Family benefits including pregnancy, parental leave, and adoption assistance, wellness programs, flexible spending accounts, tuition assistance, military leave, employee assistance program, and life, disability, accident, critical illness, and hospital insurance.
- Advancement Opportunities: Advancement and development opportunities, community involvement programs, and exclusive discounts for team members.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
