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Insurance Customer Service Representative
1 week ago
At Marie Buchholz - State Farm Agent, we are dedicated to providing exceptional service to our customers. Our mission is to help people manage the risks of everyday life and realize their dreams. We are seeking a highly organized and detail-oriented individual to join our team as a Receptionist - State Farm Agent Team Member.
Job DescriptionThe ideal candidate will be responsible for greeting customers warmly in person and over the phone, directing them to the appropriate team members. They will also manage appointment scheduling and office communications, assist in handling incoming inquiries and maintaining customer records, engage in conversations with prospective and existing customers, and provide excellent customer service and follow up on customers needs.
Responsibilities:- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
To be successful in this role, you will need previous experience in a receptionist or customer service role, communication and interpersonal skills, organizational and multitasking abilities, and comfort with engaging in sales conversations. Basic computer skills, including Microsoft Office and CRM systems, are also required.
