Customer Service Representative

5 days ago


Coral Springs, Florida, United States Sam's Club Full time

Job Description:

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring members see a well-maintained parking lot, assisting with purchases, and ensuring carts are available and ready for use. You will also assist members with loading their vehicles and provide exceptional customer service.

Key Responsibilities:

  • Maintain a positive attitude by smiling, greeting, and thanking members
  • Provide exceptional customer service to members across the club as needed, answering any questions they may have
  • Maintain a clean, neat, and member-ready area
  • Ensure club pick-up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures

Requirements:

  • You thrive in fast-paced environments
  • You're a multi-tasker at heart
  • You keep member satisfaction as your top priority
  • You can stand for long periods of time while assisting members quickly and accurately

Benefits:

  • Competitive pay
  • Performance-based bonus awards
  • 401(k) plan
  • Stock purchase plan
  • Company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Short-term and long-term disability
  • Company discounts
  • Limited Military Leave Pay
  • Affordable health, dental, and vision insurance


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