Logistics Coordinator
2 weeks ago
AJC Logistics LLC is a leading logistics service provider offering a range of services, including truck brokerage, ocean and air freight management, third-party logistics, and customs house brokerage. Our expertise lies in managing the transportation of goods, both domestically and internationally, with a focus on exceptional customer service supported by integrated management systems.
Job Summary
We are seeking a detail-oriented and proactive individual to join our team as an Operations Support at our Kano Trucking Services facility. This role will be responsible for managing and supporting daily operations, performing essential operational and customer service duties. The position is crucial for ensuring the smooth execution of daily operations and cost management for each shipment or load.
Key Responsibilities
- Provide exceptional customer service, including scheduling deliveries, handling customer inquiries via phone and email, and communicating with forwarders regarding deliveries, questions, and issues.
- Prepare and deliver invoices to customers via mail, email, or uploading to our system.
- Manage and maintain accurate documentation, including container manifests, delivery receipts, and other necessary paperwork.
- Assist customers in person, including will-call and drop-off services.
- Track outgoing deliveries and ensure accurate documentation.
- Interact with customers, shippers, receivers, agents, and third parties to ensure proper routing of freight, updates, and requests for extra services.
Requirements
- High school diploma or equivalent experience.
- Minimum of 3 years of administration or clerical experience.
- Preferred experience in LTL/LCL freight, dispatch, rate quotes, or customer service.
- Proficiency in inventory software, databases, and systems.
- Advanced knowledge of Microsoft Office products, including Outlook, Excel, and Word.
- Ability to type and perform 10-key by touch.
- Capability to work effectively in a fast-paced, team-oriented environment.
- Strong organizational and time management skills.
- Ability to analyze information and take initiative to complete tasks independently.
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