Multifamily Operations Manager

4 weeks ago

Solana Beach, California, United States Southwest Equity Partners Full time

About Southwest Equity Partners

We are a leading multifamily and commercial property management company in San Diego, California, dedicated to delivering exceptional rental experiences for our tenants and providing peace of mind for our investment property owners.

Our team is committed to building long-term relationships with a people-first attitude, and we are seeking a highly skilled Operations Manager to join our team.

Key Responsibilities:

  • Assist the Operations Department in the day-to-day management of our multifamily and mixed-use residential portfolio.
  • Drive revenues through creative marketing programs and thorough analysis of competition.
  • Manage partnerships with 3rd-party vendors for marketing and development.
  • Assist in the development of creative collateral for properties, including photos, website content, and marketing descriptions.
  • Assist with training and new policy rollouts, including the creation of SOPs and training guides.
  • Assist with new property intake and onboarding of residents into Appfolio.
  • Become a key player in the continuous adoption of Appfolio throughout the company.
  • Assist in recruitment of employees, including preparation of onboarding documents.
  • Compile property inspections and reports as directed by supervisor.
  • Maintain and create resident files, resident letters, and other documents.
  • Perform market survey studies.
  • Maintain positive relations with all community vendors.
  • Coordinate special projects as requested by supervisor.
  • Perform routine clerical and administrative functions, including drafting correspondence and scheduling appointments.

Requirements:

  • Strong interpersonal skills and the ability to work under time constraints.
  • Strong project management, analytical, and research skills with a demonstrated ability to manage projects from inception through completion.
  • High school diploma, Bachelor's degree preferred.
  • 5+ years of operations management experience, with multifamily experience a plus.
  • Excellent oral and written communication skills.
  • Experience in supervisory roles and managing staff.
  • Experience in writing and maintaining budgets.
  • Proficient in Appfolio property management software or other similar property management software.
  • General office, bookkeeping, and sales skills.
  • Computer literate, including Microsoft Office Suite.
  • Maintains confidentiality and protects operations of the business.
  • Ability to operate in an open work area with moderate everyday noise.
  • Ability to work from multiple locations.
  • Ability to perform other duties as required.

Physical Demands:

  • The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms, and hands.
  • The employee may occasionally be required to climb.
  • Employee will be required to work at a personal computer and talk on the phone for extended periods of time.
  • Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

  • This position is full-time and may require the availability to work some nights, weekends, and occasional holidays.
  • Regular attendance and active participation/planning at company functions and events is also required.

Work Schedule:

  • Monday – Friday 8:30am to 5:30pm.
  • In-Person and On-Location (Travel Required within San Diego Region 30% of the time).
  • In Person Location: Solana Beach, California (subject to change).
  • Nights/Weekends/Overtime as required and directed by supervisor.

Compensation:

The pay range for this role is $60,000 - $65,000 USD per year (SWEP Office).

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