Shift Leader FT @ DFW Airport

2 months ago

Dallas, Texas, United States Concessions International Full time
Purpose of Position:

Support the operation to deliver exceptional guest service by performing duties that include completing guest transactions, assisting with food preparation and cooking, and maintaining a clean environment.

Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.

Essential Duties/Responsibilities:
  1. Ensure each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
  2. Communicate, explain, and suggestively sell menu offerings, products, and promotions to guests.
  3. Complete cash handling duties with appropriate paperwork; process and present checks to guests and complete payment transactions.
  4. Cook and store food at required temperatures; label, date, and rotate all products in accordance with company standards.
  5. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
  6. Perform unit opening and closing duties, which include cash management, inventory, stocking, and unit appearance.
  7. Adhere to and ensure all company policies, procedures, and safety guidelines are followed.
  8. Support the training of associates to ensure that unit standards, sales, and customer service are maintained.
  9. Ensure that all areas of the unit are properly cleaned and maintained, and opening and/or closing side works are completed according to established checklists.
  10. Follow safe food handling and proper hygiene practices.
  11. Adhere to workplace safety standards for operating and maintaining equipment and report any equipment malfunction to management immediately.
  12. Perform other duties as assigned.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.

Education/Previous Experience:

High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively communicate information individually and in small group situations to customers and coworkers.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply reasonable understanding in carrying out instructions in written, oral, or diagram form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lb.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lb.), handle or feel objects, tools, or controls; and talks or hears.

Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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