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Branch Sales and Service Representative

2 months ago

Erie, Pennsylvania, United States PNC Financial Services Group Full time
Job Overview

Position Summary

As a Branch Sales and Service Regional Resource team member at PNC Financial Services Group, you will play a key role in delivering exceptional customer experiences and driving business growth. You will engage in proactive sales and customer service activities, including teller transactions, selling bank products, and developing referral opportunities. Your primary focus will be on managing customer relationships, identifying opportunities to improve their financial well-being, and creating loyalty while increasing share of wallet.

Key Responsibilities
  • Manage customer relationships and identify opportunities to improve their financial well-being.
  • Engage in proactive sales and customer service activities, including teller transactions and selling bank products.
  • Develop referral opportunities and collaborate with ecosystem partners to grow customer share of wallet.
  • Position PNC solutions to drive new revenue and customer loyalty.
  • Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.

Requirements

To be successful in this role, you must demonstrate:

  • Strong customer service and sales skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills.
  • Knowledge of banking products and services.
  • Ability to work independently and as part of a team.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/prescription drug coverage (with a Health Savings Account feature).
  • Dental and vision options.
  • Employee and spouse/child life insurance.
  • Short and long-term disability protection.
  • 401(k) with PNC match, pension, and stock purchase plans.
  • Dependent care reimbursement account.
  • Back-up child/elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Education assistance, including select programs fully paid.
  • A robust wellness program with financial incentives.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.