Healthcare Excellence Coordinator
3 weeks ago
At Optum, we are committed to delivering care that addresses health disparities and improves health outcomes. Our team is dedicated to creating a healthier atmosphere by fostering a diverse and inclusive environment.
About the RoleThe Senior Patient Care Coordinator plays a crucial role in supporting the vision and mission of our organization. This position requires excellent customer service skills, as you will be the first point of contact for our patients, setting the tone for a positive experience. You will exhibit empathy, courtesy, competence, efficiency, and care in all interactions.
Responsibilities- Schedule appointments and procedures, following standard guidelines
- Use multiple computer and phone systems to fulfill patient needs over the phone
- Verify patient information and document it in their Electronic Health Record (EPIC)
- Advise patients of their responsibilities regarding insurance and referral information
We offer a comprehensive benefits package, including paid time off, medical plan options, dental, vision, life and AD&D insurance, short-term disability, and long-term disability coverage. Additionally, we provide 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, and voluntary benefits such as pet insurance, legal insurance, and LTC insurance.
Requirements- High school diploma or equivalent
- 2+ years of customer service experience
- PREFERRED QUALIFICATIONS: 1+ year of experience in a healthcare setting, EMR experience, knowledge/understanding of CPT/ICD-10 coding, excellent communication skills, and phone etiquette
**Estimated Salary:** $38,080 per year (based on hourly range of $19.47 to $38.08 per hour)
Optum is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.
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