Communication Officer

2 weeks ago


Wilmington, Delaware, United States Amtrak Full time

About the Role:

We are seeking a skilled Communication Officer to join our team at Amtrak. As a key member of our public safety team, you will be responsible for handling emergency and non-emergency calls for police and emergency service requests, as well as providing customer service.

Key Responsibilities:

  • Receive and dispatch emergency calls, prioritizing services and responding to critical situations.
  • Operate the Police Department's computer-aided dispatch system, alarm system, and voice-over IP radio system.
  • Manage the Commonwealth Law Enforcement Assistance Network (CLEAN) and other relevant computer systems in the Communications Center.

Requirements:

  • High School Diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a high-stress, high-security environment.
  • Proficiency in operating communication equipment and computer systems.
  • Ability to type a minimum of 35 WPM.
  • Successful completion of all mandatory training and background investigation.

What We Offer:

Amtrak offers a comprehensive benefits package, including health, dental, and vision plans, wellness programs, flexible spending accounts, 401K retirement plan, life insurance, paid time off, and rail pass privileges.

Relocation Offered:No

Travel Requirements:0 - 5%



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