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Patient Services Coordinator

2 months ago

Lakewood, Ohio, United States Signature Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team at Signature Health. As a key member of our patient support team, you will play a vital role in ensuring the delivery of exceptional patient care and services.

Key Responsibilities
  • Registration and Scheduling: Ensure accurate and timely completion of patient registration, verification of insurance coverage, and proficient scheduling of appointments.
  • Patient Communication: Provide friendly, courteous, and welcoming interactions with patients and their families, addressing their concerns and needs in a professional and empathetic manner.
  • Financial Management: Collect copayments and other amounts owed, ensuring patients are aware of their financial responsibilities and referring them for financial assistance when needed.
  • Administrative Support: Provide administrative support to the office, including scanning, faxing, and mailing, while maintaining confidentiality and adhering to HIPAA regulations.
Requirements
  • Education and Experience: High School Diploma or equivalent required; 1 year of office, customer service, or related experience preferred, with medical office experience a plus.
  • Knowledge and Skills: Demonstrated proficiency in Epic, Microsoft Office, and other relevant software; fluency in English and other required languages (e.g., Spanish) verbally and in written form.
Working Conditions

This role requires a flexible and adaptable individual who can work in a fast-paced environment, with occasional evening and extended hours. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to maintain confidentiality and handle sensitive information.