Customer Service Representative

3 weeks ago


Tomball, Texas, United States PostNet Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PostNet. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the point-of-sale system, and assisting customers with all store services and products.

Key Responsibilities:
  • Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Process customer sales through the point-of-sale system
  • Upsell, cross-sell, and actively participate in marketing and promotional initiatives
  • Open and close the center, cash register, and other center systems
  • Assist management in maintaining, ordering, and stocking inventory
  • Maintain the center consistent with established standards
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Requirements:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Basic Math Skills
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license and reliable transportation required
What We Offer:
  • Competitive compensation
  • Flexible scheduling
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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