Customer Service Representative

1 day ago


Tomball, Texas, United States Generator Supercenter of Tomball Full time
Job Overview

Generator Supercenter of Tomball is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our customers.

Key Responsibilities
  • Answer and assist incoming customer calls, scheduling job tickets and processing payments in a professional and friendly manner
  • Maintain customer accounts, make collection calls, assist in service billing, process payments and update customer records
  • Assist with administrative tasks such as data entry, filing, and document preparation
  • Provide minor technical support for customers with generators and monitor service and system set-ups
  • Provide general support to customers, co-workers and management
Requirements
  • Proven experience as a Customer Service Representative, Receptionist, or Administrative Assistant (2+ years minimum)
  • Familiarity with phone etiquette and customer service principles
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively
  • Excellent communication skills, both verbal and written
  • Proficient in typing and computer skills, including knowledge of Microsoft Word, Excel, Outlook, and Google Sheets
  • Experience with QuickBooks or other accounting software is a plus
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Must be dependable and punctual
What We Offer
  • Competitive pay commensurate with experience
  • A positive and collaborative work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) matching program


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