Enrollment Coordinator

1 week ago

Miami FL USA, United States Miami Jewish Health Full time
Job Title: Enrollment Coordinator

Miami Jewish Health is a leading provider of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as a health plan, healthcare provider, and social center designed for older adults with complex medical needs.

Job Summary:

The Enrollment Coordinator is the liaison between the Sales Specialist(s), prospective members, and the site IDT admissions team. The EC is responsible for the documentation related to gaining approval for enrollment. The Enrollment Coordinator will be the point contact for prospects and caregivers for collecting personal and health-related data that will be utilized to assist in determining eligibility and for disseminating information about the program.

Key Responsibilities:
  • Follow up on leads/prospects from the Sales Specialist(s) and various referral sources
  • Process documents, confirm eligibility, work with doctors' offices and families to successfully enroll the prospect
  • Support Sales Specialist(s) with application process of new referrals
  • Maintain ongoing communication with Sales Specialist(s) to process referrals and provide relative updates
  • Facilitate center tours when needed
  • Maintain all documentation and eligibility standards of PACE program regulations
Requirements:
  • Associate's Degree or equivalent combination of education and experience
  • 2 years' experience in healthcare, admissions, marketing, or related field
  • Bilingual, Spanish, or Creole preferred
  • Basic skill in Microsoft office applications, email applications, and internet usage
Organizational Expectations:
  • Ensure that resident's/patient's rights are adhered to
  • Demonstrate professionalism and accountability
  • Demonstrate a caring attitude consistent with Miami Jewish Empathicare SM toward MJH residents, patients, family members, employees, and other facility guests
  • Demonstrate excellent communication skills
  • Ensure confidentiality and security of patients' medical information
  • Identify and utilize appropriate channels of communication
  • Able to speak, read, and write English
  • Able to think and act calmly to meet unusual occurrences of the job
  • Adhere to the organization's Mission, Vision, and Values
  • Participate in departmental activities, meetings, and in-services and follow established guidelines
  • Maintain a safe working environment

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