Quality Assurance Supervisor
3 days ago
We are seeking a highly skilled Quality Assurance Supervisor to join our team at Tropicale Foods, LLC. As a key member of our Quality Team, you will be responsible for directing quality assurance activities on the factory floor, maintaining a close rapport with production and other Quality team members to identify, solve, and prevent problems affecting quality.
Key Responsibilities- Direct Reports Management:
- Manage and oversee hold and complaint management programs with trend analysis
- Oversee the EMP program and trend analysis
- Conduct RCA and CAPA
- Responsible for all other supervisory activities, including labor budget management, performance evaluation, hiring, discipline, coaching, training, and development, and termination recommendation
- Operational & Systematic tasks:
- Coordinate with production to monitor processes and procedures to ensure products are manufactured in conformance with Good Manufacturing Practices, Food Safety Practices, and customer specifications
- Ensure the execution and efficacy of key QA technicians' tasks, such as sampling and assessment of production samples to ensure products meet internal and customer-specific food safety and quality standards; propose improvement plans when gaps or improvement opportunities are discerned
- Ensure customer/internal records are reviewed and submitted on a timely basis; report and create corrective actions for deficiencies and missing data
- Collaborate with other Quality sub-teams to manage release of finished products after proper record review
- Administer the product hold, rework, return, and recall program
- Utilize data analysis and develop metrics to bring visibility to current status and historical data for upper management team; collaborate with other Quality Team members or cross-functional team members to produce and distribute reports analyzing food safety and quality compliance trends, efficacy, and efficiency improvement, as well as cost-savings opportunities
- Prepare reports that document testing activities, test results, and operational issues involving product quality and safety, and present to factory, Plant Management, and Corporate
- Facilitate transitions between shifts and seamless handoffs, and communicate key information to peers, team members, and Production Management
- Communicate effectively with the department, factory, Plant Management, and Corporate; act as a communication liaison between management and quality staff to support corporate and plant-driven initiatives
- Utilize the 5-why Root Cause Analysis process for the investigation of consumer and customer complaints and quality-related issues; develop, upload, and present corrective actions, monitor for effectiveness, and generate trending reports
- Ensure an active GMP and internal quality audit program in compliance with the Quality policies and the latest edition of the SQF Level 3 code
- Ensure review, verification, and update of HACCP/HARPC plans, SOPs as needed; lead the training of associates at all levels on quality programs as directed
- Participate in continuous improvement initiatives by identifying opportunities and recommending changes primarily within own area of responsibility to improve Quality metrics and KPIs in the factory
- Assist in the development of and operation of the QM Pillar and the associated team activities
- Support factory traceability exercises
- Support in all regulatory, third-party, and customer audits and inspections as directed
- Manage relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of departmental and company-wide targets
- Support in training programs for all plant individuals on food safety and quality-related topics
- Support in special projects and generate a summary of projects' performance
- Develop shift reports for QA technicians to bring visibility to daily in-process QC check pass rates
- Serve as a backup for the QA Manager and perform QA Manager duties and responsibilities in their absence
- Must act as an SQF Practitioner
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