Quality Assurance Supervisor

3 days ago


Ontario, California, United States Tropicale Foods, LLC Full time
Job Summary

We are seeking a highly skilled Quality Assurance Supervisor to join our team at Tropicale Foods, LLC. As a key member of our Quality Team, you will be responsible for directing quality assurance activities on the factory floor, maintaining a close rapport with production and other Quality team members to identify, solve, and prevent problems affecting quality.

Key Responsibilities
  • Direct Reports Management:
    • Manage and oversee hold and complaint management programs with trend analysis
    • Oversee the EMP program and trend analysis
    • Conduct RCA and CAPA
    • Responsible for all other supervisory activities, including labor budget management, performance evaluation, hiring, discipline, coaching, training, and development, and termination recommendation
  • Operational & Systematic tasks:
    • Coordinate with production to monitor processes and procedures to ensure products are manufactured in conformance with Good Manufacturing Practices, Food Safety Practices, and customer specifications
    • Ensure the execution and efficacy of key QA technicians' tasks, such as sampling and assessment of production samples to ensure products meet internal and customer-specific food safety and quality standards; propose improvement plans when gaps or improvement opportunities are discerned
    • Ensure customer/internal records are reviewed and submitted on a timely basis; report and create corrective actions for deficiencies and missing data
    • Collaborate with other Quality sub-teams to manage release of finished products after proper record review
    • Administer the product hold, rework, return, and recall program
    • Utilize data analysis and develop metrics to bring visibility to current status and historical data for upper management team; collaborate with other Quality Team members or cross-functional team members to produce and distribute reports analyzing food safety and quality compliance trends, efficacy, and efficiency improvement, as well as cost-savings opportunities
    • Prepare reports that document testing activities, test results, and operational issues involving product quality and safety, and present to factory, Plant Management, and Corporate
    • Facilitate transitions between shifts and seamless handoffs, and communicate key information to peers, team members, and Production Management
    • Communicate effectively with the department, factory, Plant Management, and Corporate; act as a communication liaison between management and quality staff to support corporate and plant-driven initiatives
    • Utilize the 5-why Root Cause Analysis process for the investigation of consumer and customer complaints and quality-related issues; develop, upload, and present corrective actions, monitor for effectiveness, and generate trending reports
    • Ensure an active GMP and internal quality audit program in compliance with the Quality policies and the latest edition of the SQF Level 3 code
    • Ensure review, verification, and update of HACCP/HARPC plans, SOPs as needed; lead the training of associates at all levels on quality programs as directed
    • Participate in continuous improvement initiatives by identifying opportunities and recommending changes primarily within own area of responsibility to improve Quality metrics and KPIs in the factory
    • Assist in the development of and operation of the QM Pillar and the associated team activities
    • Support factory traceability exercises
    • Support in all regulatory, third-party, and customer audits and inspections as directed
    • Manage relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of departmental and company-wide targets
    • Support in training programs for all plant individuals on food safety and quality-related topics
    • Support in special projects and generate a summary of projects' performance
    • Develop shift reports for QA technicians to bring visibility to daily in-process QC check pass rates
    • Serve as a backup for the QA Manager and perform QA Manager duties and responsibilities in their absence
    • Must act as an SQF Practitioner


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