SAP Support Manager Role
2 days ago
Project Kuiper is a groundbreaking initiative aiming to bridge the digital divide by providing fast, affordable broadband access to underserved communities worldwide. As part of this mission, we seek an exceptional SAP Applications Support Manager to join our team.
This role will play a critical part in ensuring timely and accurate service support for our SAP RISE system engineering, while contributing to the overall improvement of application adoption and functionality.
With a focus on customer satisfaction and problem-solving, you will lead internal SAP support workday-to-day operations, review user experience, and feedback to drive application enhancement and adoption.
We are committed to fostering a diverse and inclusive workplace that empowers Amazonians to deliver exceptional results for our customers.
About the TeamOur team focuses on building Enterprise System Applications for manufacturing satellites, providing low-latency, high-speed broadband connectivity to unserved and underserved communities worldwide.
Your customers will be the Procurement, Accounting, Finance, and Supply Chain teams at Kuiper, relying on you to develop and maintain high-quality, reusable solutions with a low total cost of ownership.
Key Responsibilities- Lead SAP Support Operations: Oversee daily SAP RISE system engineering support, ensuring timely and accurate service delivery.
- Customer Support: Provide end-user support to all levels of production operations, including Procurement, Sales, Trade compliance, Finance, and Quality.
- Metric Management: Maintain and present metrics and dashboards regarding SLAs to executive-level management.
- Talent Development: Mentor and coach junior developer resources, working closely with internal and external teams, and business users.
- 5+ years of leading support experience: With a strong background in SAP ERP RISE system engineering.
- 3+ years of experience: Working with Work/Ticket Management tools like JIRA/Service Now, SDLC approaches (Waterfall/AGILE and Scrum calls), and software development teams.
You must be a US citizen or national, U.S. permanent resident, or lawfully admitted into the US as a refugee or granted asylum due to applicable export control laws and regulations.
A day in the life of this role includes developing and maintaining high-quality, reusable solutions with a low total cost of ownership, working closely with solution architects, business stakeholders, and external partners to meet Kuiper's business needs.
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