Technical Liaison Representative
3 weeks ago
We are Pier Tech Systems, a family-owned steel manufacturing company with over two decades of experience. We are seeking a skilled Customer Service Representative to support our expanding business.
Primary Responsibilities:
- Deliver outstanding customer service through prompt response and resolution of technical issues.
- Work closely with internal teams to troubleshoot and resolve product concerns.
- Update and document customer records within our ERP system.
- Develop and maintain our product knowledge base.
Requirements and Qualifications:
- A proven track record in customer-facing roles or related fields.
- Ability to build strong relationships with clients and manage multiple tasks efficiently.
- Excellent written and verbal communication skills.
- Able to work meticulously and attentively to detail.
Compensation:
The estimated annual salary for this role is $60,000 - $75,000, dependent on experience and qualifications.
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