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Customer Service Representative

2 months ago


Atlanta, Georgia, United States Tootsies Inc Full time
Job Overview

Tootsies Inc is on the lookout for a dedicated Customer Service Representative to manage our front desk operations. This full-time role requires flexibility in scheduling, including availability on weekdays, weekends, holidays, and during special events.

The ideal candidate will be responsible for welcoming customers and providing assistance by addressing common inquiries, offering general information, and facilitating merchandise transactions, including checkouts and returns. Additional duties encompass:

  • Handling and directing incoming phone calls
  • Assisting with product returns and exchanges
  • Managing inventory tasks such as markdowns and transfers
  • Conducting physical inventory checks

A professional demeanor, appearance, and attire are essential for this position.

Qualifications
  • Previous experience in a retail environment is necessary
  • Demonstrated sense of urgency and self-motivation
  • Exceptional organizational abilities with a focus on prioritizing tasks
  • High attention to detail
  • Strong customer service orientation
  • Willingness to adapt to a flexible work schedule
  • Effective communication and verbal skills
  • Basic proficiency in computer usage
Physical Requirements
  • Ability to communicate effectively with customers
  • Capability to stand for extended periods
  • Mobility to navigate throughout the store
  • Flexibility for bending, stretching, and lifting
  • Capacity to lift items weighing up to 30 pounds
  • Visual ability to operate a computer terminal
  • Manual dexterity for handling merchandise
Education

A high school diploma or equivalent is required.

Tootsies Inc is an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.