Technical Support Specialist
24 hours ago
**Company Overview**
We are UKG, a leading provider of workforce management and human capital management solutions. With over 80,000 customers across 150 countries, we strive to make every organization a great place to work.
About the Role:
We are seeking a skilled Technical Support Specialist to join our Global Support team. As a key liaison between our team and customers, you will be responsible for delivering world-class customer support across various communication channels, including phone, chat, and email.
Key Responsibilities:
Deliver customer support via multiple channelsEmploy critical thinking skills to troubleshoot software issuesCreate and manage customer tickets in our CRM systemMaintain high-level knowledge of our extensive product suiteCommunicate effectively with clients and colleaguesRequirements:
- 1+ years' experience in a customer and/or technical support environment
- Demonstrated problem-solving skills with an aptitude to resolve technical issues
- Effective time management and multitasking skills
Preferred Qualifications:
- Bachelor's or Associate's degree in a STEM field
- Knowledge of operating systems, networking technologies, and software applications
- Experience working with support tools like Salesforce and RingCentral
What We Offer:
At UKG, we value our employees and offer a comprehensive benefits package, including wellness programs, tuition reimbursement, and a customizable expense reimbursement program.
EEO Statement:
UKG is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, or any other legally protected status.
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