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Customer Experience Ambassador

2 months ago

Borger, Texas, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and ask open-ended questions to learn about customers' project needs.
  • Sales and Service: Process customer transactions efficiently and professionally. Utilize product knowledge to drive sales and suggest services to customers.
  • Operations: Maintain a high level of productivity and attention to detail while stocking shelves, cleaning the sales floor, and performing other operational duties.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 1+ years of supervisory experience in a customer-centric environment
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays
What We Offer
  • Competitive Pay: $10.85-$20.25 per hour
  • Benefits: Medical, dental, and vision benefit plans, company-paid life insurance, and paid time off
  • Professional Development: Opportunities for career growth and advancement