Banking Professional

Job Summary:

RCB Bank is seeking a skilled Banking Professional to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and promoting bank products and services while processing transactions and paying out funds in accordance with bank procedures and regulatory requirements.

Key Responsibilities:

* Obtain customer identification, signature, and other necessary information and record all transactions according to regulations and procedures.
* Examine cash, check, or other documents submitted for the transaction to guard against bank loss.
* Assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
* Work towards achieving continued satisfaction and retention of existing customers by promoting and educating about products that will further benefit their banking experience with RCB Bank.

Requirements:

* Customer service and cash handling experience.
* High school education.
* Ability to learn products and services RCB offers to assist customers.
* Basic clerical and process skills.
* Strong reading, writing, and mathematical skills.
* Ability to communicate clearly and effectively with customers and co-workers.
* Ability to manage multiple tasks/projects and deadlines simultaneously.

Working Conditions:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer, and other office equipment associated with this position, as well as a large amount of face-to-face interaction with customers. Tellers are typically seated at "teller windows" for the majority of the day that may be in a lobby or drive-in setting; however, Tellers may be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 pounds.

Physical Demands:

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff, and customers. This position requires regular and reliable attendance and the ability to work varying hours and Saturdays.

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