Servers and Bartenders
3 weeks ago
Job Summary:
As a Servers and Bartenders at Ditka's Restaurant Group, you will be responsible for managing each assigned guest's dining experience from the time they are seated until they depart. Your attitude, attentiveness, and demeanor will ensure that each and every guest's experience is pleasant with their expectations being met or exceeded.
Key Responsibilities:
- Warmly greet guests after seating, within the established company standard.
- Have a thorough understanding of Steps of Service, serve guests per established standards.
- Work in a team environment, assist other servers/team members as needed.
- Participate in team service.
- Have a thorough understanding of food and drink offerings, including specials, limited time offerings, promotions, and any other food-related offerings of the company.
- Suggestive selling is an important part of this position. To accomplish this, you must be able to answer relevant questions to assist guests in their selections.
- Follow all company procedures relative to guest age verification for alcohol sales.
- Be the final 'check,' ensuring all food and beverages prepared are correct and meet company quality and presentation standards – If there are any deviations from the standard, this position is responsible for notifying management.
- Follow all established Company cash handling procedures.
- Complete any pre-shift, 'running' shift, and post-shift set-up, prep, cleaning, and stocking as outlined, and in accordance with established company standards.
- Alert management immediately if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others.
- Have a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, and all information provided by the company for reference).
- Be a guest complaint resolution expert. Any issue causing further issues must be brought to the attention of the manager on duty.
- Acknowledge guests as they leave and invite them to come back to the restaurant.
- Assist in the ongoing cleanliness and maintenance of all dining/service areas – report any deficiencies to management.
- Ensure a harassment-free environment through proper personal conduct.
- Uphold safety and security standards at all times.
- Complete assigned daily/weekly cleaning projects.
- Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Complete other job duties as assigned by the Manager.
Key Competencies/Characteristics:
- Friendly, easy-going, and pleasant.
- Inspires cooperation and teamwork through positive attitude and enthusiasm.
- Able to remain positive and calm under stressful conditions.
- Strong commitment to serving others.
- Willing to extend themselves to the guests they serve – Hospitality.
- Genuinely warm and sensitive/polite.
- Exhibits neat, clean, and professional image at all times.
Physical Requirements:
- Able to lift and carry trays of food weighing up to 30 pounds from kitchen to dining room multiple times per shift.
- Must have the ability to move and/or operate in the work area, including stooping, twisting upper body, grasping, and handling small, heavy objects (plates, silverware, glassware).
- Able to speak clearly and listen attentively to guests.
- Must meet any federal, state, county, or municipal regulations pertaining to the service of food and beverages.
Experience Requirements:
- Required: Minimum 2 years of experience working as a food server in a full-service restaurant concept or to have worked in the full-service restaurant business in any capacity.
- Food Safety and BASSET Certification.
- Ability to demonstrate an ability to focus on the needs of a guest.
- Ability to use POS systems preferred.
- A leadership role of any sort in the restaurant industry preferred.
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