Customer Service Representative

2 weeks ago


La Quinta, California, United States Planet Fitness - PF Baseline Fitness Full time
Job Summary

The Overnight Closer (Customer Service Representative) is responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day and create a bank deposit for the next day.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Other
  • Employee Recognition Program.
  • Advancement Opportunities.

Planet Fitness - PF Baseline Fitness is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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