Product Support Specialist

3 weeks ago


Portland, Oregon, United States Pacific Artisan Labs Full time

We are an independent lab that values work-life balance and provides a fun and challenging work environment. As a Product Support Specialist at Pacific Artisan Labs, you will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints via phone, email, or in-person
  • Provide detailed information about our products and services to ensure customer satisfaction
  • Troubleshoot and resolve product issues and concerns through effective communication and problem-solving skills
  • Document and update customer records based on interactions to maintain accurate information
  • Develop and maintain a knowledge base of our evolving products and services to provide expert support

Required Skills and Qualifications:

  • Previous experience in customer service, sales, or related fields
  • Excellent written and verbal communication skills
  • Able to build rapport with clients and prioritize tasks
  • Positive and professional demeanor
  • Ability to multitask and work effectively in a fast-paced environment

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Fun and challenging work environment

Estimated Salary: $55,000 - $70,000 per year



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