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Front Desk Coordinator

2 months ago

Litchfield, Connecticut, United States The Spa at Litchfield Hills Full time
Job Title: Front Desk Administrator

We are seeking a highly skilled and detail-oriented Front Desk Administrator to join our team at The Spa at Litchfield Hills.

Job Summary:

The Front Desk Administrator will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Manage a high volume of phone calls with excellent phone etiquette
  • Juggle multiple situations and adapt quickly to a fast-paced environment
  • Schedule appointments and manage guest requests
  • Recommend products and services to guests
  • Gain a general knowledge of all spa services
  • Greet guests in a friendly and professional manner
  • Check-out guests accurately and encourage pre-booking
  • Support team members and maintain positive guest and co-worker relationships
  • Ensure daily operations run smoothly and maintain the schedule
  • Create a spa atmosphere and experience for every guest
Requirements:
  • Critical thinking and problem-solving skills
  • Personable and able to communicate effectively with guests
  • Initiative and ability to follow through on tasks
  • Detail-oriented and organized
  • Computer proficiency
  • Ability to work in a team-oriented environment
  • Professional appearance and demeanor
What We Offer:

Starting at $15 per hour with opportunities for advancement

Full-time and part-time positions available