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Visitor Services Fee Coordinator

2 months ago

Carlsbad, United States U.S. Department of the Interior Full time

Position Overview

This role is situated within the Visitor and Resource Protection Division of the U.S. Department of the Interior, specifically at Carlsbad Caverns National Park.

Key Responsibilities

Primary Duties:
· Act as a primary, uniformed representative of the National Park Service (NPS), addressing visitor inquiries and detailing recreational opportunities available in the area, including interpretive services, concession facilities, campground status, and hiking paths.
· Execute tasks in compliance with all NPS and U.S. Treasury regulations concerning the management of government funds.
· Utilize an electronic cash register, computer, or Point of Sale (POS) system to manage financial transactions; carry out opening and closing procedures; issue entrance receipts, tour tickets, and permits.
· Manage inventory and restock supplies related to the fee program; assist in placing orders and preparing requisition requests for necessary equipment and supplies.
· Support senior personnel in auditing components of the fee collection program (e.g., cash registers, road/trail registers, honor systems, automated fee machines, donation boxes); aid in completing audit documentation and communicating findings to supervisors.
· Prepare remittance reports and bank deposits for funds collected or donated by others; review shift reports and reconcile collected funds; investigate and resolve discrepancies, tracking overages, shortages, and errors.
· Assess the functionality of new fee-related systems or modifications to existing systems to meet regulatory and program requirements.
· Provide training and education to employees, partners, volunteers, and interns regarding automated and non-automated fee processes, systems, and software.

Additional Responsibilities for GS-07:
· Serve as a technical expert for resolving complex issues related to the collection, remittance, and deposit of fee revenue and donations.

Work Environment:
Carlsbad Caverns National Park is located in a semi-arid climate with hot summers and mild winters, offering numerous recreational opportunities nearby, including state parks and national forests.

Requirements

Conditions of Employment:
• U.S. Citizenship is required.
• Appointment is subject to a background investigation and favorable adjudication.
• Compliance with Selective Service Registration Act for males.
• Participation in the Direct Deposit Electronics Funds Transfer Program is mandatory.
• A valid driver's license is required for operating a government or private vehicle as part of official duties.

Qualifications

All qualifications must be met by the closing date of this announcement. Relevant experience and education will be considered for qualification.

Education:
To qualify based on education, candidates must submit a copy of transcripts indicating the necessary coursework and credit hours.