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BDC Service Coordinator

1 month ago

Carlsbad, United States Toyota Carlsbad Full time

Job Summary:

We are seeking a highly skilled Service Outbound Coordinator to join our team at Toyota Carlsbad Service Center. As a key member of our team, you will be responsible for managing outbound communications to efficiently schedule service appointments with our valued customers.

Key Responsibilities:

  • Make professional outbound calls to customers to schedule service appointments.
  • Follow training materials and guidelines to ensure exceptional customer service.
  • Provide customers with information about current service offerings and promotions.
  • Proactively reach out to customers to remind them of scheduled appointments and reschedule missed appointments.
  • Stay up-to-date with service specials, direct mail pieces, and recall notices from the manufacturer.
  • Report to the Business Development Manager and provide daily work reports.

Requirements:

  • 1 year of customer service or call center experience preferred.
  • Automotive or dealership experience a plus.
  • Strong customer relations skills and ability to identify and relate to customer inquiries.
  • Basic computer knowledge and efficient typing and writing skills.
  • Ability to work flexible hours and days, including some weekends.

What We Offer:

  • Excellent company culture.
  • Advancement opportunities.
  • Medical, dental, and vision plan.
  • Company-paid life insurance.
  • 401(k) savings plan.
  • Profit sharing.
  • Paid vacation.
  • Tuition reimbursement.

We are an EOE/M/F/D/V Employer and support a drug-free workplace.