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Membership Services Representative

1 month ago

Virginia Veterans Dr Roanoke VA USA, United States YMCA of Virginia's Blue Ridge Full time
Job Summary

We are seeking a highly motivated and customer-focused Membership Services Representative to join our team at the YMCA of Virginia's Blue Ridge. As a key member of our front desk team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Provide excellent customer service to members, guests, and program participants, responding to their needs and resolving any issues in a timely and professional manner.
  • Process membership and program registrations, handle monetary transactions, and maintain accurate records.
  • Assist in implementing member services, retention, and promotion initiatives, ensuring a positive and engaging experience for our members.
  • Enforce YMCA policies and procedures, ensuring a safe and welcoming environment for all.
  • Report any accidents, unsafe conditions, or problems to the appropriate staff, maintaining a culture of safety and well-being.
Requirements
  • Working knowledge of Windows and MS Office operations, with proficiency in typing and working in front of a computer screen.
  • Exceptional customer service skills, with the ability to handle multiple priorities in a fast-paced environment.
  • Ability to stand and walk for extended periods, conduct guest tours, and lift up to 50 pounds.
  • Detail-oriented, with neat and legible handwriting, and the ability to add, subtract, multiply, and divide in all units of measure.
What We Offer

As a Membership Services Representative at the YMCA of Virginia's Blue Ridge, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional service to our members and guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.