Volunteer Services Coordinator

1 month ago


Lockport, New York, United States Niagara Hospice Full time
Job Summary

The Volunteer Services Specialist is a key member of the Niagara Hospice team, responsible for coordinating and supervising a comprehensive volunteer corps to provide hospice volunteer services to patients and families. This role requires excellent communication skills, the ability to relate well to the needs of the terminally ill and their families, and superior skills in interpersonal relations.

Key Responsibilities
  1. Recruit, train, supervise, motivate, appreciate, and assign volunteers to ensure a strong and effective volunteer corps.
  2. Maintain and monitor volunteer files, including required health records, annual updates, licenses, and in-service records, ensuring confidentiality and security.
  3. Coordinate and schedule educational opportunities for volunteer enrichment, promote volunteer recognition activities and events, and create quarterly newsletters and content for the Volunteer Facebook page.
  4. Generate and review volunteer utilization reports from the agency Electronic Medical Record (EMR) database, recommending efficiency initiatives and providing requested information for the agency QAPI program.
  5. Coordinate with the Volunteer Services Coordinator for short and long-range planning and development for the volunteer program, surveying volunteers and Niagara Hospice staff to identify skills, experience, abilities, and interests for volunteer placement.
Requirements
  • Associates Degree in Human Services or equivalent educational background from an approved and accredited College or University preferred.
  • Any other combination of educational and professional experience deemed appropriate by the Volunteer Services Coordinator.
  • Excellent communication skills, both oral and written.
  • Ability to relate well to the needs of the terminally ill and their families.
  • Superior skills in interpersonal relations.
  • Knowledge and understanding of the dynamics of death, dying, and bereavement.
  • Ability to work with a diverse group of volunteers, staff, and professionals.
  • Ability to make decisions based on problem-solving techniques.
  • Computer, technology, and database proficiency.
Benefits
  • Niagara Hospice offers great benefits on day one of your employment, including health insurance with zero cost premium option for yourself and family, company-paid Long Term Disability Insurance and Term Life Insurance, 19 days of PTO your first year, plus paid holidays, voluntary dental, vision, short-term disability, and supplemental life insurance, 403b, and a company pension after 1 year of service with the company.


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