Executive Director of Operations

2 weeks ago

Albuquerque, New Mexico, United States Albuquerque Plumbing Heating and Cooling, Inc. Full time
Job Title: General Manager

Albuquerque Plumbing Heating and Cooling, Inc. is seeking a highly skilled and experienced General Manager to lead our operations and drive business growth.

Job Summary

The General Manager will be responsible for overseeing the day-to-day operations of our company, including sales, service, and installation teams. This individual will be responsible for developing and executing strategies to achieve revenue and profit goals, while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage and oversee the sales, service, and installation teams to ensure efficient and effective operations.
  • Develop and implement strategies to achieve revenue and profit goals.
  • Monitor and analyze financial performance, including P&L and balance sheet statements.
  • Collaborate with the leadership team to develop and execute business plans.
  • Develop and maintain a comprehensive marketing plan and budget.
  • Prepare and present business forecasts, budgets, and other reports to the leadership team.
  • Identify trends and prospective problem areas and take immediate action to address them.
  • Maintain a working knowledge of competitors and develop innovations to maintain market lead.
  • Consistently administer company policies and procedures throughout the company.
  • Uphold company's Core Values.
  • Collaborate with Ownership on long and short-term plans for company growth.
  • Provide timely, accurate, and complete reports on the operating condition of the company to Ownership.
  • Work autonomously while ensuring Ownership expectations are readily met and exceeded.
  • Foster a success-oriented, accountable environment within the company.
  • Act as a strategic partner on the leadership team and liaison among the sales, service, installation, and operations departments.
Requirements and Qualifications
  • Bachelor's degree in business or related field.
  • Minimum of 10+ years of verifiable full-time management experience in residential Plumbing or HVAC Industry.
  • Working knowledge of residential Plumbing and/or HVAC methods, techniques, and systems, as well as codes.
  • Professional degree preferably in Construction Management or equivalent desired but not required.
  • Must embrace being constantly challenged to grow and improve operationally and professionally.
  • Passion for and prior successful history of building high-performing teams.
  • Strong Leadership skills with ability to build consensus and gain buy-in.
  • Maintain and enhance company culture.
  • Demonstrate a willingness to take on new tasks with a general attitude that no task is too small or large, impossible, or cannot be improved.
  • Valid Driver's License.
Our Team Mission

The relentless pursuit and commitment to excellence, for our Albuquerque Plumbing Family, our Customers, and our Industry.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to excellence, for our Albuquerque Plumbing Family, our customers, and our Industry. We offer great benefits and pay. If you would like to apply, please email your resume to or you may stop by and fill out an application at 4300 2nd St NW, Albuquerque, NM 87107.

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