Customer Service Expert
2 days ago
At Infojini, we are seeking a highly motivated and experienced Customer Service Expert to provide exceptional support to our members and providers. The ideal candidate will be the first point of contact for inquiries and complaints related to the Medi-Cal programs.
The Customer Service Expert will assist members and providers with questions and concerns regarding eligibility, enrollment, benefits, and services. This role requires strong communication and problem-solving skills, as well as the ability to work independently and exercise sound judgment.
A successful candidate will have:
- A typing speed of 35 words per minute (WPM)
- A high school diploma or equivalent, plus 6 months of experience in a call center capacity
Prior experience in Medi-Cal/Medicaid or health services is preferred. Additionally, the ideal candidate will possess strong organizational and analytical skills, with the ability to work in a fast-paced environment and manage multiple projects simultaneously.
The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience. If you are a motivated and detail-oriented individual looking for a challenging role, please apply.
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Customer Service Representative
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4 days ago
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