Brand Ambassador and Customer Experience Specialist

7 days ago


Palos Heights, Illinois, United States Franklin Display Group Full time
Job Description

Franklin Display Group is seeking a highly skilled Brand Ambassador and Customer Experience Specialist to join our team. This role combines marketing strategies with exceptional customer service skills to drive business growth and maintain a positive company image.

We are looking for an individual with strong communication skills, a passion for customer service, and a talent for creative marketing solutions. As a Brand Ambassador and Customer Experience Specialist, you will play a key role in enhancing our brand's visibility and ensuring customer satisfaction.

Key Responsibilities:

  • Marketing Duties:
  • Develop and execute marketing campaigns to promote products/services and brand awareness.
  • Assist in creating and managing content for social media platforms, email newsletters, and the company website.
  • Conduct market research to identify trends, customer needs, and a competitive landscape.
  • Monitor and analyze campaign performance, providing insights and recommendations for improvement.
  • Organize and participate in promotional events, trade shows, and other marketing activities.
  • Customer Service Duties:
  • Provide outstanding customer service via phone, email, chat, and in-person interactions.
  • Resolve customer inquiries, complaints, and issues promptly and professionally.
  • Maintain a deep understanding of our products/services to offer accurate information and solutions.
  • Create quotes and process orders efficiently and accurately.
  • Gather and analyze customer feedback to improve service and inform marketing strategies.
  • Collaborate with other departments to address customer needs and ensure a seamless experience.

Qualifications:

  • An Associate's degree in Marketing, Business, Communications (or equivalent work experience).
  • Proven experience in marketing and/or customer service roles.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to handle multiple tasks and prioritize effectively.
  • Creative thinking with attention to detail and problem-solving skills.
  • Knowledge of social media platforms and digital marketing strategies.
  • Excellent interpersonal skills and a customer-focused attitude.

Salary: $55,000 - $65,000 per annum, depending on experience.



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