Store Manager
5 days ago
As a Store Manager at Community Choice Financial Family of Brands, you will be responsible for leading a team of customer service representatives to provide exceptional service to our customers. You will be the face of our brand and will be responsible for ensuring that our store meets the highest standards of quality and customer satisfaction.
Key Responsibilities:
- Train and develop a team of customer service representatives to ensure they have the skills and knowledge needed to provide excellent customer service.
- Assess and evaluate the risk of financial transactions, including loan and pawn applications, check cashing, and other financial services.
- Develop and maintain relationships with customers to build trust and loyalty.
- Oversee the daily operations of the store, including managing cash handling, inventory, and customer transactions.
- Ensure compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
- Monitor and maintain the store's appearance and cleanliness, including scheduling maintenance services as needed.
Requirements:
- High school diploma or equivalent required.
- Minimum one year of supervisory or leadership experience.
- Minimum one year of customer service, retail, or sales experience.
- Hands-on cash management experience.
- Excellent verbal and written communication skills.
- Ability to work with phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required.
Preferred Qualifications:
- Experience in check cashing, document verification, and money order processing.
- Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer:
- A comprehensive new hire training program.
- Access to a robust learning management system.
- Performance-based career advancement.
- Multiple coverage choices for medical insurance.
- Traditional 401(k) and Roth 401(k) Retirement plan.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans.
- Paid Time Off.
- Diverse Culture and Inclusive Environment.
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