Napa Membership Coordinator

6 days ago


Napa, California, United States Farm Collective Full time
Job Title: Napa Membership Coordinator

Location: Napa, California

About Us: Farm Collective is a leading winery that crafts unique wines and creates unforgettable experiences. We are seeking an experienced Napa Membership Coordinator to join our team in Napa, California.

Job Description:
Job Summary: As a Napa Membership Coordinator, you will be responsible for driving growth at Tank Garage Winery and James Cole Winery by providing exceptional customer service, growing wine clubs, and overseeing shipping logistics. You will work closely with our tasting room teams to ensure seamless delivery of wine club shipments. Your primary focus will be on building strong relationships with our members, resolving any issues promptly, and ensuring their satisfaction.

Main Responsibilities:
  • Deliver top-notch customer service to wine club members via phone, email, and in-person interactions.
  • Maintain accurate records of member information, including contact details, wine preferences, and membership status.
  • Work closely with the tasting room teams to ensure timely and efficient delivery of wine club shipments.
  • Identify opportunities to enhance club offerings and increase engagement with our members.
  • Develop and implement strategies to grow wine club membership and retain existing members.
  • Manage shipping logistics, including coordination with carriers and third-party fulfillment companies.
  • Resolve shipping issues and provide prompt support to members.
  • Create insightful reports and make recommendations based on data analysis.

Requirements:
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3+ years of experience in membership management, customer service, or a related field.
  • Proven track record of delivering exceptional customer service and growing membership.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Familiarity with CRM software and Microsoft Office Suite.

Benefits:
  • Competitive salary: $70,000 - $80,000 per year.
  • Health, dental, vision, and life insurance benefits.
  • Simple IRA retirement plan with up to 3% company match.
  • Flexible PTO plan.
  • Travel reimbursement available on a case-by-case basis.
  • Employee wine allocation and discounts.

Estimated salary range: $73,750.



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