Desktop Support Specialist for Mac and Windows
6 days ago
As a leader in the sales training industry, we are looking for highly skilled and experienced professionals to join our team. Our company is known for transforming sales processes, reducing turnover, and enhancing profitability. We employ proven, disruptive strategies across sales, marketing, and social media consulting, combining innovative technology with world-class training.
We are seeking a Desktop Support Specialist to support our growing team and ensure the seamless operation of desktop hardware for Mac OS and Windows 11 workstations, Zoom Enterprise, Google Workspace, and other essential tools. The ideal candidate will have experience troubleshooting, resolving, and documenting complex technical issues, collaborating with IT teams to enhance our IT environment, and contributing to building a user-centric IT support culture.
Key Responsibilities:
- Technical Support: Provide high-quality support for third-party applications, including Zoom Enterprise, Google Workspace, Microsoft 365, PandaDoc, and JotForms.
- Problem Resolution & Documentation: Troubleshoot, resolve, and document complex technical issues, maintaining comprehensive records of communications, problem solutions, and system upgrades.
- System Maintenance: Regularly perform maintenance, updates, patches, and upgrades to ensure our technology remains secure and up-to-date.
- Application Expertise: Develop expertise with critical applications like Zoom, Google Workspace, and Aloware to ensure proficient support and drive user satisfaction.
- Training & Assistance: Educate employees on software/hardware use to ensure a smooth onboarding experience and ongoing support.
- Collaboration: Work closely with other IT staff to enhance IT service delivery, promote best practices, and drive efficiency across the team.
- Event Support: Provide on-demand event support outside standard hours, ensuring technical readiness for high-profile meetings and events.
- Knowledge Building: Stay current with emerging technologies and trends, bringing insights back to improve internal processes.
- SOP Development: Create clear, user-friendly documentation and SOPs for users and IT teams, supporting consistent knowledge transfer and resource availability.
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